Return Policy

Except as otherwise noted, every product purchased from Coex LLC has a 30-day return policy.  If an item is faulty, you may return or exchange it within 30 days of receipt.  After 30 days from receipt, returns will not be accepted.  Returns for non-defective items are subject to a 15% restocking fee.  Please note: An item can only be deemed defective by evaluation of Coex Support.

All return shipping costs are the responsibility of the customer.

Items which qualify for return must be returned in the same physical condition as they were purchased unless otherwise approved through contact with Coex Support.  Any item found to be malfunctioning because of use beyond regular expectations or neglect by the customer will not be accepted for return.

You must obtain a Returned Merchandise Authorization (RMA) before returning an item by contacting support via e-mail or telephone.  When returning an item for an exchange, the returned item must be received by Coex LLC before a replacement item is shipped out. If you need the item sooner than that, you are welcome to purchase a replacement to be shipped out immediately. You will then be reimbursed once we receive the returned item.

Refunds will be issued in the original form of payment.  If for any reason we are unable to refund to the original form of payment, refunds will be issued in the form of store credit.

Orders that are canceled by the customer after they have shipped may be returned to us for a refund minus any applicable shipping charges related to the canceled order.

Coex LLC is not responsible for any customs, duties, taxes, or import fees incurred in the export shipment of items to locations outside the USA.  If an international customer elects to abandon a shipment in lieu of paying customs, taxes, or import fees on an order or returning the item(s) to us, no refund will be given.

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